of the Year
Taco Bueno · 2010
People. Operations. Results.
Kevin Ashby
Customer Service · Operations · Administrative Support
Customer-focused operations professional with more than 20 years of leadership, customer service, and business operations experience. Awarded Taco Bueno General Manager of the Year in 2010 for outstanding operational performance. Experienced resolving customer concerns, explaining procedures, documenting incidents, training staff, and working independently in high-pressure environments. Strong computer and document-management skills using Microsoft Office, Adobe Acrobat Pro, Windows, and digital records systems. Seeking a full-time remote customer service, operations, administrative, or technical support role.
Brownwood, Texas · Open to full-time remote opportunities
Career highlights
More than 20 years of responsibility and results.
of the Year
Restaurant sales increase at one location
Employees led, with hiring, training and development
Annual restaurant sales under management
Approximate nightly casino cash accountability
Customer rating across 5,000+ deliveries in ten months
Verified assessments
TestGorilla results
90th percentile
Leadership and People Management
TestGorilla verified resultValid through September 2, 2028
89th percentile
Performance Management
TestGorilla verified resultValid through September 2, 2028
71st percentile
IT/Engineering Microsoft 365
TestGorilla verified resultValid through August 23, 2028
Technical & office skills
Software & systems
Microsoft 365, Word, Excel, Outlook, Adobe Acrobat Pro, Windows 10/11, cloud storage, PC and printer troubleshooting.
Documents & records
PDF editing and bookmarks, document formatting, file and records management, data entry, internet research.
Communication & coordination
Professional email, written communication, clear customer communication, scheduling.
Professional experience
General Manager / First Assistant Manager
- Increased sales by 127% at one location and directed operations for a restaurant with annual sales approaching $1 million.
- Led daily operations for high-volume restaurants, supervised teams of up to thirty employees, and reported directly to the District Manager as General Manager.
- Managed hiring, training, scheduling, labor budgets, inventory, customer service, food safety, and financial performance.
- Assisted struggling restaurant locations by improving operations and developing employees.
- Awarded General Manager of the Year in 2010.
Independent Delivery Driver
- Completed 5,000+ deliveries in ten months with a 4.92 customer satisfaction rating.
- Managed routes and schedules independently to provide on-time delivery and clear customer communication.
Drop Team Lead
- Supervised a team servicing fifty-four kiosks nightly and maintained accountability for approximately $11 million in cash under strict audit procedures.
- Oversaw ATM cassette replenishment of $300,000+ per machine while following security protocols across a 1.2-mile casino floor.
Caregiver / Household Support
- Coordinate appointments, transportation, errands, safety, and household needs for an elderly homeowner.
- Balance caregiving responsibilities with part-time maintenance and independent work.
Additional experience
Corrections Officer
- Managed crisis situations using conflict-resolution and de-escalation skills.
- Completed detailed incident reports and maintained safety in high-pressure environments.
Monitor Technician
- Promptly communicated changes to nursing staff.
Courier
- Managed delivery routes and consistently completed time-sensitive deliveries ahead of schedule.
Transit Driver
- Safely transported passengers to appointments while assisting riders who used mobility aids.
Key Holder / Lead Associate
- Maintained zero customer complaints during tenure and resolved customer concerns efficiently.
- Promoted within two weeks for outstanding performance; trained staff on store operations and procedures.
- Opened and closed the store independently and handled cash management and alarm systems.
Property Maintenance Contractor
- Complete part-time residential maintenance, make-ready, and repair work while independently managing priorities and deadlines.
Education
High School Diploma
Early High School · Early, TX
2002
Let's connect.
Customer service, operations, administrative and technical support.